Shipping Policy
Effective Date: January 8, 2025
At Rolex Flex Unie, we strive to ensure that your purchases are delivered to you promptly and in excellent condition. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our website, https://rolexflexunie.com.
1. Shipping Destinations
We ship to most locations within the United States. International shipping is currently unavailable.
2. Shipping Methods
We offer a variety of shipping methods, including standard and expedited options. The available methods, delivery times, and costs will be displayed at checkout based on your location and selected items.
3. Processing Time
- Orders are typically processed within 1–2 business days (excluding weekends and holidays) after payment is confirmed.
- Orders placed after 12:00 PM CST or on weekends will be processed the next business day.
4. Delivery Time
- Standard Shipping: Typically delivered within 5–7 business days.
- Expedited Shipping: Typically delivered within 2–3 business days.
Delivery times may vary depending on your location, shipping carrier, and unforeseen circumstances such as weather delays or high-demand periods.
5. Shipping Costs
- Shipping costs are calculated based on the weight, dimensions, and destination of your order.
- The total shipping fee will be displayed during checkout.
6. Tracking Your Order
- Once your order is shipped, a tracking number will be provided via email.
- You can use this tracking number to monitor your shipment’s status on the carrier’s website.
7. Shipping Errors or Delays
- Lost or Delayed Orders: If your order is delayed or lost in transit, please contact us immediately for assistance.
- Incorrect Address: Customers are responsible for providing accurate shipping information. We are not liable for delays or non-delivery due to incorrect addresses provided at checkout.
8. Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 7 days of delivery. Provide your order number, a description of the issue, and photos of any damage. We will resolve the issue promptly by offering a replacement, refund, or store credit.
9. Local Pickup
We do not currently offer local pickup options.
10. Contact Information
For any shipping-related inquiries, please contact us:
- Address: 1917 Gorby Lane, Jackson, Mississippi, United States
- Phone: 601-291-0469
- Email: info@rolexflexunie.com
- Website: https://rolexflexunie.com