Refund and Return Policy
Effective Date: January 8, 2025

At Rolex Flex Unie, we are committed to ensuring customer satisfaction with every purchase. Please review our Refund and Return Policy to understand your rights and options when shopping with us.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 30 days of the purchase date.
  • The item must be in its original condition, unused, and with all original packaging, tags, and accessories.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Used, damaged, or altered items.
  • Custom or personalized orders.

3. Refund Process

If your return is approved, refunds will be processed as follows:

  • Original Payment Method: Refunds will be issued to the same payment method used during the purchase.
  • Processing Time: Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.

4. Exchange Policy

We offer exchanges for defective or damaged items. To initiate an exchange:

  • Contact us within 7 days of receiving the item.
  • Provide proof of purchase and photos of the defect or damage.

If the item is no longer available, you may choose a replacement item of equal value or request a refund.

5. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our Customer Service Team at info@rolexflexunie.com or call 601-291-0469.
  2. Provide your order number, item details, and reason for the return.
  3. Ship the item to:
    Returns Department
    1917 Gorby Lane
    Jackson, Mississippi, United States

Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 7 days of receipt. We will arrange a replacement or refund at no additional cost to you.

7. Cancellations

Orders may be canceled within 24 hours of placement if they have not yet been shipped. Contact us immediately at info@rolexflexunie.com or 601-291-0469 to request a cancellation.

8. Contact Information

For any questions or concerns about our Refund and Return Policy, please contact us: